FreshView Case Study
Increasing Crew Accountability & Engagement at The Grill Station to Boost Burger Ratings
ABOUT
Company
Hoover Foods Inc
Headquarters
Tennessee, US
Background
Quick Service Restaurants
Hoover Foods Inc operates in the competitive food and beverage sector, providing services that likely include food distribution and potentially restaurant operations. With nearly four decades of experience, the company has established a strong presence in the southeastern United States.
CHALLENGES
SOLUTION
FreshView, powered by Al and computer vision, enhances operational efficiency by providing crews and managers with a system to improve hold time visibility for the crew and performance transparency for managers. When implementing FreshView, Herrick was able to equip crews with the information they needed to perform their jobs better and, as a manager, was able to efficiently track and compare the performance of each store’s grill management.
Darrell Slimmon, Director of Operations noted that the adoption process was smooth, with store managers fostering a positive environment by framing the technology as a fun, competitive tool rather than a monitoring system. Initially skeptical, Darrell has been pleasantly surprised by the technology’s positive impact on operations.
“Since adopting FreshView, we’ve seen an undeniable improvement in crew performance. I especially appreciate how it motivates employees to uphold quality and gives me ideas on improving productivity through ongoing reporting. It’s a win-win for managers, team members, and, ultimately, our customers.”
Sally Herrick
Darrell Slimmon
BENEFITS
RESULTS
