FreshView Case Study
Increasing Grill Station Visibility To Boost Operational Efficiency & Serve Better Burgers
ABOUT
Company
Wendium of Florida
Headquarters
Miami, Florida
Background
Quick Service Restaurants
Wendium of Florida, Inc. is a prominent player in the fast-food restaurant sector, operating as part of the Wendy’s chain. Established in 1996, the company has a long-standing history of delivering quality food service in the Miami area. With a commitment to customer satisfaction and operational excellence, Wendium of Florida focuses on providing a diverse menu and a welcoming dining experience.
CHALLENGES
Brian Dominguez, the Chief Information Officer of Wendium of Florida Inc., needed a way to systematically and efficiently hold his grilling crews accountable for serving quality burgers. Before implementing Fresh View, he struggled with maintaining productivity due to a lack of visibility into his workers’ day-to-day progress and overall productivity across locations. This lack of transparency led to inconsistencies and made it difficult to maintain burger quality standards at scale.
SOLUTION
FreshView significantly enhances visibility for store managers and executives through computer vision- fueled grill monitoring and reporting. Utilizing ceiling- mounted cameras and Al, Fresh View functions as a visual timer to guide crews on which patty to serve next. These functions swiftly addressed Wendium’s challenges by providing transparency into the crews who were frequently overholding patties and daily reports to analyze stores’ performance.
“Thanks to the PreciTaste system, the grilling process has become more efficient. We can now ensure that every crew member across stores is serving quality burgers and encourage stores to learn and grow from one another, all of which ultimately benefits the business.”
Brian Dominguez
CIO
Wendium of Florida
BENEFITS
With the new ability to manage, review, and process data across his many locations, Dominguez quickly identified weak points in his stores and was able to take action. Through onsite training with PreciTaste, the implementation process was smooth and the crew quickly embraced the user-friendly technology. As a result, the six locations using FreshView have seen significant improvements: crews are more accountable and efficient, hamburger ratings have improved, and quality control has increased.
As a testament to the improved efficiency and productivity across Dominguez’s various locations, customers have expressed greater satisfaction with burger quality. The hamburger taste score increased from 68 to 74 in one year and has continued to rise steadily throughout 2024, recently reaching 77.
RESULTS
77
Hamburger Taste Score in 2024
15%+
Boost in ‘Taste of Hamburger’ Scores