Basic Troubleshooting Guide
1. Check the Internet Network.
The first step to troubleshoot is to check the network connection and status.
You can do this by trying to access other websites or online services and see if they work normally. If they don’t, then the problem may be with internet service provider, router, firewall, or proxy settings.
You can try to restart router, disable firewall or proxy temporarily, or contact internet service provider for assistance.
If other websites or online services work fine, please move to step 2
2. Check the browser.
The second step to troubleshoot is to check the browser settings and compatibility.
You can do this by clearing browser cache and cookies, disabling browser extensions or plugins, or updating browser to the latest version.
You can also try to use a different browser, such as Chrome, Firefox, Safari, or Edge, and see if the web application works on them.
If it does, then the problem may be with original browser configuration or compatibility.
You can try to reset browser settings or check the browser console for errors.
Advanced Troubleshooting Guide
Check the Internet Connection Stability
- You can ping the website URL to learn its status and stability.
- The option is available on macOS (Terminal) and Windows OS (Command Prompt).
- All you need is to ping the domain name; for example, you can ping Google with the following command: ping google.com
Correct the System Date and Time
Verify Windows OS System Date and Time
Open the Start menu on your Windows PC and select the Settings ⚙️ menu. It will open the Settings window.
- Switch to the Time & Language settings page.
- Ensure the Time zone is correct and enable the toggle switch for the Set time automatically option.
If they’re wrong, you can manually adjust them by turning off the Set time automatically toggle switch and using the Change command on the Set the date and time manually option.
Check macOS Date and Time settings
- Click on the Apple on menubar and select the System Settings menu.
2. Switch to the General tab on the left pane and open the Date & Time settings page.
3. Ensure the date and time are correct else you can customize the same.
Adjusting the system to the correct date and time will fix an issue if it creates a problem. Select the correct time zone or automatically enable your system’s set time and data to avoid conflicts.
