Streamlining prep and enhancing the customer experience with AI-powered automation
About
Company
Dillas
Headquarters
Plano, Texas
Background
Dillas Quesadillas is a fast-casual restaurant chain founded in 2013 by Kyle and Maggie Gordon, with 10 locations across Texas and Louisiana. With a focus on quality and convenience, the brand offers dine-in, drive-thru, and catering services, aiming to be a community cornerstone.
Challenges
Kyle Gordon, Founder & CEO of Dillas Quesadillas, explained that prior to implementing PreciTaste, the team relied on a giant whiteboard to manage daily prep tasks. While this manual system worked in the past, it was time-consuming, prone to errors, and difficult to scale. The emphasis on fresh, high-quality ingredients made consistent prep critical, but training new employees quickly and maintaining efficiency during labor shortages posed significant challenges. Shift leaders were often overwhelmed, juggling multiple responsibilities, which reduced their ability to focus on team leadership and guest experience.
Solution
Dillas implemented PreciTaste's Prep Assistant, replacing the manual whiteboard system with AI-driven demand predictions and automated prep guidance. The system provides real-time instructions, ensuring fresh ingredients are prepared efficiently and accurately. Integration with the POS system enhances data-driven decision-making, while managers and shift leaders gain better oversight and more time to focus on operational excellence. Employees benefit from clear, automated guidance, allowing them to prioritize guest interactions and maintain high standards.
The Prep Assistant has transformed our back-of-house processes. What was once a complex, manual system is now streamlined and automated, making prep easier for employees at all levels of experience.
Founder & CEO, Dillas Quesadillas
BENEFITS
Streamlined Training
The Prep Assistant has streamlined training, making it easier for new employees to learn prep processes. Employee workflows are more efficient, with clear instructions reducing guesswork and ensuring consistent quality.
Leadership & Engagement
Shift leaders save 30 minutes per day, allowing them to focus on leadership, team engagement, and guest experience.
Operational Reliability
Predictive analytics have reduced food waste and improved cost control, while employees trust the system to deliver accurate guidance, enhancing operational reliability across shifts.
RESULTS
30 Minutes Saved Per Shift Leader Daily
"By replacing the manual whiteboard system, the Prep Assistant has freed up significant time for shift leaders, enabling them to prioritize leadership and guest satisfaction."
– Kyle Gordon, Founder & CEO, Dillas Quesadillas
Two Hours Reallocated to Customer-Facing Positions
The Prep Assistant has freed up two hours per day that can be reallocated to customer-facing positions, improving service quality and guest experience.
Faster, Fresher, More Efficient Prep
The implementation of PreciTaste's Prep Assistant delivered immediate improvements. Prep processes are now faster, fresher, and more efficient, with automated instructions enabling employees to focus on high-value tasks that enhance the customer experience.
Reduced Food Waste & Improved Cost Control
Predictive analytics have reduced food waste and improved cost control, positioning Dillas for continued operational success across all locations.
"Extra Team Member"
Gordon described the system as an "extra team member" that eliminates uncertainty in daily operations. Shift leaders save 30 minutes per day, allowing them to lead teams more effectively.